Your CRM Backup

CRM Support & Training

Your CRM runs – and your team knows how to use it. Quick help when problems arise, training for new hires, small adjustments when needed. So you can focus on your business, not CRM issues.

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Sound familiar?

The Help Bottleneck

That one colleague who really understands the CRM is on vacation. Or sick. Or swamped. Now what?

The Onboarding Gap

New hires take weeks to understand the system. There's no documentation, just "ask your colleague."

The Slow Erosion

Small problems pile up. A field doesn't work right, a workflow is stuck, a report is wrong. Nobody has time to fix it.

The Knowledge Silo

Only one person knows how the automations work. When they leave, the knowledge leaves with them.

What If You Could Always Ask Someone?

That's exactly what we offer: A partner who knows your CRM and is there for you. For quick help with problems. For hands-on training that actually sticks. We know the typical questions - because we've answered them hundreds of times.

What we handle for you

Quick Help

Email or phone support for questions and problems. No long waits, no ticket queues.

→ Problems solved fast

Troubleshooting

Analyze and fix technical issues. Repair workflows, fix integrations, resolve data problems.

→ System runs smoothly

Small Adjustments

Create new fields, adjust views, change permissions, build reports.

→ System fits your needs

New Hire Onboarding

Structured training for new team members. Productive quickly instead of confused for weeks.

→ New hires productive faster

Team Training

Refresher sessions, best practice workshops, admin training for power users.

→ Better system adoption

Documentation

How-to guides, process descriptions, video tutorials for your team.

→ Knowledge preserved

How support works

1

Submit Request

Via email, phone, or ticket system – whatever is easiest for you.

→ Request documented
2

Quick Response

We respond within the agreed response time with an initial assessment.

→ You know what's happening
3

Solve Problem

We fix the issue or make the requested adjustment. For complex topics, we coordinate briefly with you.

→ Problem solved
4

Document

We document the solution so you can help yourself next time – or we're faster.

→ Knowledge grows

Support Plans

Basic

3 support hours

€500Per month

For smaller teams with occasional support needs.

  • 3 hours support per month
  • Email support
  • 48h response time
  • Small adjustments
  • Cancel anytime
Recommended

Standard

6 support + 2 training

€850Per month

For teams that need regular help and training.

  • 6 hours support per month
  • 2 hours training per month
  • Email and phone support
  • 24h response time
  • Adjustments and troubleshooting
  • New hire onboarding

Premium

12 support + 4 training

€1,500Per month

For larger teams with high support volume and priority service.

  • 12 hours support per month
  • 4 hours training per month
  • Priority on all requests
  • 4h response time (business hours)
  • Dedicated point of contact
  • Quarterly review calls

Unused hours roll over to the following month. Individual hours: Support €140/h, Training €160/h. New hire onboarding: €350 flat rate (approx. 2h).

Which service is right for you?

Support & Training is right if:

  • Your CRM generally works, but you need backup
  • You regularly onboard new team members
  • You don't have an internal CRM admin
  • You occasionally need small adjustments
  • You want to document and preserve knowledge

Other services fit better if:

  • You need strategic optimization and ongoing pipeline management → Sales Operations
  • Your CRM isn't properly set up at a fundamental level → CRM Implementation
  • You don't know which CRM is right for you → CRM Consulting
  • You need several hours of support daily → Sales Operations

Frequently Asked Questions

We offer support for all major CRM systems. For specialized or industry-specific systems, we're happy to check if we can help.

Depends on your plan: Basic has 48h response time, Standard 24h, Premium 4h (during business hours). In practice, we're often faster.

Support & Training is reactive: We help when you have a question or problem. Sales Operations is proactive: We handle ongoing operational tasks like data maintenance, pipeline management, and reporting.

Yes, on request. For teams of 5+ people, on-site training can make sense. Travel and accommodation costs are billed separately. Most training works great remotely though.

Unused hours roll over to the following month (up to 100% of monthly allocation). Nothing is lost if you have a quiet month.

Yes, individual hours are available: Support €140/h, Training €160/h. For regular needs, plans are more cost-effective and you have guaranteed capacity.

Ready for reliable CRM support?

Let's talk about your requirements. We'll find the right plan for your team.

Cancel anytime Hours roll over No ticket queues